Customer Support Hub
Find answers to product operation questions, access warranty guidance, and discover how to get in touch with our customer service team.
Product FAQs
Quick answers to common questions on coolers & washing machines.
Warranty & Service
Learn about coverage guidelines, invoice verification, and claims.
Marketplace Orders
Guidance for orders placed via Amazon.in or Flipkart.
Contact Support
Submit an online enquiry or contact our Telangana customer desk.
Frequently Asked Questions
Select a category to view specific guidance.
Air Coolers
How often should I clean the honeycomb cooling pads?
We recommend lightly rinsing the honeycomb pads once every 3 to 4 weeks during peak summer usage to prevent mineral scale buildup and ensure fresh, odorless airflow.
Can I add ice to the cooler for extra chill?
Yes, TG SMART 70L, 85L, and 150L desert coolers feature dedicated top-loading ice chambers. Adding ice cubes lowers the ambient water temperature for rapid room chilling.
Will my TG SMART air cooler work on home inverters?
Yes. With efficient motor engineering drawing between 165W and 190W, all standard residential models operate smoothly on typical home inverters without overloading the system.
Washing Machines
What should I do if the washing machine vibrates excessively during the spin cycle?
Ensure all four leveling feet are resting firmly on flat ground. Additionally, ensure the laundry load inside the stainless steel tub is evenly distributed rather than bunched on one side.
How do I run the Tub Clean cycle?
Select the Tub Clean program on the digital panel with an empty drum and add a standard washing machine descaling powder or cup of white vinegar to dissolve detergent residue.
Marketplace Orders & Warranty
Where do I register my TG SMART warranty?
Retain your original Amazon or Flipkart tax invoice. In India, your purchase invoice serves as official proof of purchase for manufacturer warranty claims.
How do I claim assistance for an order purchased on Amazon or Flipkart?
For delivery delays, damaged packaging, or initial return windows, please initiate a request via your Amazon or Flipkart account under "Your Orders". For operational support or warranty claims, contact our support desk directly.
Warranty & Service Policy
Transparent, genuine warranty guidelines for all verified TG SMART home appliances.
Invoice Requirement
Retain your official invoice from Amazon.in or Flipkart. The invoice date marks the beginning of the manufacturer warranty coverage period.
Manufacturing Defects
Warranty covers defects in materials, motor performance, and internal electronic assemblies under standard home operating conditions.
How to File a Claim
Email support@tgsmart.in with your order ID, tax invoice, product model number, and a brief description of the issue to initiate support.
Marketplace Order Guidance
Understanding fulfillment and delivery support via Amazon and Flipkart.
Did you purchase through Amazon India or Flipkart?
When you order TG SMART products via our Amazon Brand Store or Flipkart listings, payment processing, packaging dispatch, and tracking are managed through that platform’s fulfillment infrastructure.
- For damaged shipments or transit issues: Please report immediately in your Amazon or Flipkart app under “Return or Replace Items”.
- For product usage, assembly, or spare parts: Contact the TG SMART customer service desk directly for expert assistance.